Last updated: August 2026
You may return any item within 30 days of delivery for a full refund. Items must be in original condition with all packaging, accessories, and documentation.
Email info@sonarasoundworks.com with your order number and the item(s) you wish to return. We will provide a return authorization and shipping instructions.
Return shipping is the responsibility of the customer, except in cases of defective or incorrectly shipped items. We recommend using a trackable shipping method.
Refunds are processed within 5-7 business days of receiving the returned item. The refund will be issued to your original payment method.
If your item arrives damaged, contact us within 48 hours with photos of the damage and packaging. We will arrange a replacement or refund at no cost to you.
Orders can be cancelled before they ship. Once an order has shipped, it must be returned following the standard return process.